Social Media Automation not only helps you manage your social media accounts but also makes the job easier.
Pro Elkan enables Social Media Automations to minimize your efforts in social media management. You get 10+ social media automation tools such as ChatBot, Comment Auto Reply, Live Chat, Livestream, Interest Finder, and many more.
These tools are designed to make your job easy and save tons of time and effort by automating certain tasks you have been doing manually for a long time.
In this article, you'll learn the following:
💠 Adding a Facebook Account & Page
💠 Adding an Instagram Account
💠 Adding a Facebook Group
1. Select Facebook & Instagram on the Navigation Pane
2. Click on the Import Social Media option
3. You'll see a button to Add A New Facebook Account. Please click on it and press Continue with Facebook
4. In the next step, Facebook will ask for your confirmation. Please Continue with the steps until the account is imported within Pro Elkan.
5. Once the import is successful, You can see your business pages added to Pro Elkan.
1.Select Facebook & Instagram on the Navigation Pane
2.Click on the Import Social Media option
3.Scroll down a bit, and click on the Instagram tab, and then click on Add Instagram Account button
4.In the next step, Click on Continue with Facebook and
5.Select the Instagram Accounts which you want to add to Pro Elkan Once the import is successful, You can see your Instagram accounts added to Pro Elkan
You just need to follow the same steps as you followed to add Facebook Pages & Instagram Accounts.
1.Select Facebook & Instagram on the Navigation Pane
2.Click on the Import Social Media option
3.Scroll down a bit, and click on the Groups tab, and then click on Add A Group button
4.In the next step, Click on Continue with Facebook and Select the Facebook Groups which you want to add to Pro Elkan
5.Once the import is successful, You can see your Facebook Groups added to Pro Elkan
Woohoo.. Your account import is complete and now you can all the social media automation features such as Chat Flow, Comment Auto Reply, Livestream, and many more.
A chatbot is a software that can speak with users automatically in a human-like, conversational style.
They can be connected to social media sites like Facebook and Instagram.
It can help you manage your general customer support without a customer agent.
Pro Elkan Chatbot can:
answer questions
💠 recommend products
💠 qualify leads
💠 automate tasks
💠 and perform other actions.
💠 Connect your Facebook account and add a Facebook page.
💠 Make sure you have enabled the Bot in pages section
1. Connect your Facebook account and add a Facebook page.
2. Make sure you have enabled the Bot in pages section
3. Click Facebook & Instagram on the Navigation Pane and Select Chat Flow Builder
4. Select your Page and Click Create New Flow
5. Enter a Flow Name and press ok
6.Now you can see a Chatbot Automation Interface
1) Elements Section: You get multiple elements to make your ChatBot rich and interactive. It includes Texts, Images, Carousel, GIF, Video, Files, etc.
You can double-click at the elements section for better usability.
2)Node Socket: The small circle (we call it "node socket") is used to connect message flows.
Now let's create a basic chat flow in Pro Elkan:
1. Please Right Click on the interface, select a text element and connect the node socket.
You can rename the text if needed.
2. Typing Delay: You can add a typing delay if required. It shows the conversation natural.
3. Message: Click on the message area and enter a message. You can also use Variables and Emojis.
You can also Auto Generate messages through the AI option.
4. Button: You can add a button to redirect users to the next step/phone call/web URL and other destinations.
5. Quick Reply: You can add one or more quick reply texts. It's easier for users because they don't need to type anything. They can just click on a quick reply.
6. Now, Let's create the Next Step for the above messages.
7. Right-click on the interface, Add a Video element and an Image element, and Connect the Node Socket with Quick Replies
8.Upload Video and Image in both responses.
You can also add Quick Reply within the response steps to make the conversation engaging and effective.
Pro ELkan provides 10+ conversation elements such as Text, Images, Carousel, Video, Files, Gif, FacebookMedia, and more. You can choose the relevant elements and configure them easily by the provided steps.
Now add Facebook Media to your chat flow:
1. Please Right Click on the interface, select FacebookMedia and connect the node socket.
2. Click on the Video Icon, enter the Facebook Media URL, and press OK
3. Go to Facebook >> open the video you want to upload >> Copy Video URL
4. Get back to Pro Elkan and Paste the video link
5. Your Facebook Media Upload is ready
3. You'll see a button to Add A New Facebook Account. Please click on it and press Continue with Facebook
Generic Element: It consists of an Image, Title, Description, and Redirection URL.
1.)Please Right Click on the interface, select Generic and connect the node socket.
2.)Configure: Click on the generic element box, Upload an image >> Enter Title, Description, Redirect URL, and Save it.
3.) Your Generic element is ready.
Carousel Element: A set of two or more generic elements in a carousel format.
1.) Please Right Click on the interface, select Carousel, and connect the node socket.
2.) Configure: Click on the carousel element box, Upload an image >> Enter Title, Description, Redirect URL, and Save it.
3.) Repeat the above steps for 2nd card.
4.) You can add more cards by clicking "+" button.
5.) Your Carousel element is ready.
The One-Time Notification allows you to send a single message per user request outside the 24-hour window. So if a user requests to get a message for a certain goal, you can send them a promotional message outside the 24-hour window.
Let's create an OTN in Pro Elkan Chat Flow Builder:
1.) Please Right Click on the interface, select OTN, and connect the node socket.
2.) Configure: Click on the OTN element box, Enter OTN Title >> Enter OTN Name and Save it.
3.) Your OTN is ready.
Pro Elkan allows you to create automated chat flow using a powerful chatbot flow builder.
We have the option to set up flows with specific scenarios and triggers so that our bots answer customers’ questions according to an in advance specified scenario.
Triggers are subscribers' actions or keywords sent in their messages.
Pro Elkan has the following triggers:
Get Started: such a trigger launches a flow in a set period after a customer subscribes to the chatbot.
Keywords: such a trigger launches a flow after receiving a message with a specific keyword from a subscriber.
1. Please Right Click on the interface, select Triggers
2. Select Trigger type: Get Started or Keyword based
3. If you select "Get Started" then it doesn’t require configuration.
4. If you select "Keyword" then you need to configure it.
5. You can add one or more keyword triggers (E.g., Camping, Backpack)
6. Select a Matchtype and Save it.
7.Now, you need to connect your trigger with the element.
8.Select the Node Socket in the trigger and connect with the relevant element.
Congratulations, You have successfully created a Chatbot flow and configured a trigger.
1. Please Right Click on the interface > select Text and connect the node socket.
2. Add Message within the Text element and add quick replies to initiate the UserInput element.
3. Right Click on the interface > select UserInput element
4.Configure UserInput: Click on the UserInput element
Select Custom Variable: You can select an existing custom variable from dropdown options and click Confirm Changes.
Create New Custom Variable: Click on the toggle button > Enter Custom Variable Name
Dynamic or Pre-defined Data: Select Dynamic if you want users to enter their preferred input. If you have any pre-defined data, users will be able to pick from that.
Enable Google Sheet: You can enable it and select google sheet to keep the user input data.
Click on Confirm Changes button
5. Connect socket nodes as per the flow.
Congrats, your UserInput element is configured successfully.
Pro Elkan enables Social Media Automations to minimize your efforts in social media management. You get 10+ social media automation tools such as ChatBot, Comment Auto Reply, Live Chat, Livestream, Interest Finder, and many more.
These tools are designed to make your job easy and save tons of time and effort by automating certain tasks you have been doing manually for a long time.
In this article, you'll learn the following:
Adding a Facebook Account & Page
Adding an Instagram Account
Adding a Facebook Group
Conditional elements can be very helpful to make the conversation personalized. You can also validate user inputs by adding condition elements. Now let's add a condition element for UserInput.
1. Please Right Click on the interface > select Condition element
2. Click on the Condition element box to configure
3. You can create conditions based on Customer Tags, Name and Custom Variables.
4.Select preferred condition parameter and click Add Condition
5.Now select a qualifier for your preferred condition and clicks on Confirm Changes
4. In the next step, Facebook will ask for your confirmation. Please Continue with the steps until the account is imported within Pro Elkan.
5. Once the import is successful, You can see your business pages added to Pro Elkan.
7.Congrats, the Condition element is done.
Action elements are one of the very useful elements in chatbot flow. It is
used to trigger a set of predefined actions within the chatbot flow. It basically helps you automate your actions based on users' responses.
For example, You can initiate an email sequence, SMS sequence, or modify custom variables based on users' responses.
This is just an example. There are tons of uses cases of the action element.
Now let's add an action element:
1. Please Right Click on the interface > select Action element
2. Click Add action to configure
3. You can see many types of actions in the selection bar. You can select your preferred action and click Add Action
4. Here I want to tag the user based on his inputs.
5. Click on Confirm Changes and connect node sockets with the relevant element.
Protip: You can also select multiple actions.
Pro Elkan enables Social Media Automations to minimize your efforts in social media management. You get 10+ social media automation tools such as ChatBot, Comment Auto Reply, Live Chat, Livestream, Interest Finder, and many more.
These tools are designed to make your job easy and save tons of time and effort by automating certain tasks you have been doing manually for a long time.
In this article, you'll learn the following:
Adding a Facebook Account & Page
Adding an Instagram Account
Adding a Facebook Group
1. Please Right Click on the interface > select Product Search element element
2. Click on Product Search element > Select Product and enter Call to Action
3. Add a User Input element to grab users' queries for product search.
4.Add a Text element and request for a product search.
5.Add one more Text element for the unavailable product.
6.Add a keyword-based trigger to initiate the flow.
7.Connect node sockets correctly.
8.Our first product search flow is now ready.
The TimeGap element is a delay manager in the chatbot flow. It's very useful for all businesses to smartly manage the flow and engage users. In the article, we are going to use the TimeGap element to create a customer feedback flow.
1. Please Right Click on the interface > select TimeGap element element
2. Click on it and enter TimeGap Value > select TimeGap Unit and click OK
3. Now, add a text element asking for customer feedback and include quick replies.
4.Add one more text element for the Thankyou message.
5.Connect node sockets correctly.
In this case, the HTTP requests will help you achieve your goals.
1. Let's create an Inspirational Quotes bot using the HTTP request element.
2. Click on the Import Social Media option
3. Create a new GMB Flow > Right-click and select an HTTP element > Add a Trigger element > enter a keyword to trigger the flow and click OK
4. Click on the HTTP element > Add request URL > Click on Test Request Button
5. Now, you need to map the response
6. Please click on the Map Response button > Select correct response value and map it with the custom variable which you have created > click on "+" button and click on "Confirm Changes"
7.HTTP input is done, now we need to add a text element to send the inspirational quote.
8.Add a Text element > enter a Message > select Custom variable and click on Confirm Changes.
9.Save the flow > Our inspiration quote bot is ready.
We understand that you may not always have the time to manage Facebook comments, especially when they are so many. But for all its worth, Facebook comments can be a valuable source of customer feedback or even potential sales leads- which is why it is crucial to acknowledge and follow up on most of them.
If you are a social media manager or a marketer and you find yourself overwhelmed with the number of comments on your Facebook posts, ad posts, and Instagram posts.
In this post, we'll explain what are automated replies for Facebook comments and how you can enable them to your social media pages.
Protip: You must enable auto-replies for General inquiries such as pricing, availability, store address, contact details, discounts, etc.
Prerequisites: Make sure you have enabled the Bot when your import the account.
1. Click Facebook & Instagram on the Navigation Pane and Select Comment Auto Reply
2.In the Comment Auto Reply page, you can see the Two Tabs (Facebook Pages and Instagram Business) and the pages you have imported.
Note: You won't see your page if you haven’t enabled the Bot when you import the account.
3. Now Select a page and proceed to create a comment auto-reply
4. Click on Create New Comment Auto Reply button.
5.Now It'll ask you to Enter Post Id
1.Public Posts: You can enable it and select any of your public posts which is available on the page.
2.Post Id: You'll need to enter Post Id when you want to enable Comment Auto Reply for Ads or other posts which are not public.
6. Now, you can create an auto-reply for the selected post as per your requirement. You'll get many interesting features such as Auto Like, 1 Comment per user, Generic or Keyword-Based Reply, Private Reply Message, Photo/Video Comments, and Auto-Delete Offensive comments.
1.) Auto Reply Name: You can name your auto-replies for your reference. It won't be visible publicly.
2.) Auto Like: If enabled, all the comments will be liked automatically.
Protip: Only use Auto Like when you have enabled "Delete Offensive Comment" Or Use Auto Like with Keyword-Based Replies.
3.) 1 Comment Per User: If you want, you can only allow a single comment per user in a post.
4.) Generic or Keyword-Based Reply: As the name suggests, you can use any as per your preference.
We recommend using Keyword Based Auto-Reply for the better social experience.
5.) Second Level Comment Reply: You can enable this if you want a second level auto-reply.
6.) Generic Comment: Please enter the generic comment for auto-reply.
Protip: You can tag the user and use first name, last name variables in the comments.
7.) Private Reply Message: You can reply privately through Messenger chatbot flow.
8.) Photo/Video Attachment: You can include photo/video in your auto-replies.
9.) Offensive Comments: You can track offensive words in the comments and message privately or delete the negative comments automatically.
10.) Private Message: You Can Create a Chatbot Flow for negative/offensive comments and send it privately with Comment Auto-Reply.
11.) Confirm: You can confirm the changes to Save it.
7. Your Auto-Reply is done, Let's Publish it.
Congratulations, Your First Comment Auto Reply has been published successfully!
1. Please go to Comments Auto Reply Dashboard
2. You can see many buttons at the bottom of your post.
3.Please click the Disable button to unpublish the Auto-Reply.
Facebook will not allow your Page to send too many messages at once after a comment is created by customer.
Meaning.. you have to use a correct Flow Structure.
Instead of sending too many messages at once after the comment, your should send only 1 Message.
The sample Chatbot flow structure below shows a wrong structure for Comment Auto reply.
With this structure, the chatbot will send more than 1 message to the Facebook user who commented on your post.
What would happen is, Facebook will only send the first message - and the rest will not be sent.
This Flow structure would trigger Error #10900
You should only send 1 message after the comment and only send the rest of the messages after your subscriber engages with your Bot.
Add a Button or a Quick-reply on your first chatbot element to send only 1 Message
It's really easy.
Simply drag the crown to the post you want to become your Full page auto reply template.
And if you want to disable the full page auto comment reply, simply drop the crown back to the holder.
1. Click Facebook & Instagram on the Navigation Pane and Select Comment Auto Reply
2. In the Comment Auto Reply page, you can see the Two Tabs (Facebook Pages and Instagram Business) and the pages you have imported.
Note: You won't see your page if you haven’t enabled the Bot when you import the account.
3. Click on Instagram Business Tab > Create New Comment Auto Reply
4. Select the post to configure Auto Reply
5.Now, you can create an auto-reply for the selected post and configure it as per your preference.
Auto Reply Name: You can name your auto-replies for your reference. It won't be visible publicly.
Generic or Keyword-Based Reply: As the name suggests, you can use any as per your requirement.
We recommend using Keyword Based Auto-Reply for the better social experience.
Generic Comment: Please enter the generic comment for auto-reply.
Instagram Flow: You can build Instagram Chatbot Flow and use it within Auto Reply.
Confirm: You can confirm the changes to Save it.
Your Auto-Reply is done and Published Successfully.
1. Please go to Comments Auto Reply Dashboard
2. You can see many buttons at the bottom of your post.
3.Please click the Disable button to unpublish the Auto-Reply.
Reports provide important detail that can be used to help develop future forecasts, plans, and improve decision-making.
Pro Elkan Comments Auto Reply also has a reporting feature to monitor all the auto-replies.
1. Click Facebook & Instagram on the Navigation Pane and Select Comment Auto Reply
2.Select Your Page
3.Now Navigate to the post and Click on Reports Button
1. Now you can see the comments auto-reply report
Note: It may take a few seconds to generate the report.
Pro Elkan Post Randomizer enables automatic posting to Facebook Pages and Groups according to preset rules and schedules.
Prerequisites: You must have all your contents available on a Google Drive folder and shared with Pro Elkan.
Prerequisites: You must have all your contents available on a Google Drive folder and shared with Pro Elkan.
1. Click Facebook & Instagram on the Navigation Pane and Select Post Randomizer
2.As mentioned above, You need to upload all contents on a Google Drive folder and share with Pro Elkan.
Let's divide the setup into 2 parts: Google Drive Data Soruces and Post Randomizer Campaign
Part 1: Importing Google Drive Data Sources
3.Click on Google Drive Data Sources > Add New Google Drive Source
4.Next, you'll need to Enter a source name
5.Go to your Google Drive Folder and Grant Editor Access to fbmm-google-int@fb-marketing-master.iam.gserviceaccount.com
6.Now, Enter your Google Drive Folder URL
7.Your Media Source Has Been Successfully Imported!
Part 2: Creating a post randomizer campaign
8.Go to My Campaigns > Add New Campaign
9.Select Campaign Media Source (Google Drive Folder that you have imported)
10.Now you can see the Images or Other Media that you had uploaded to the Google Drive folder and Settings section at right.
1.) Media Section: All imported media are visible on the dashboard. You can write text captions in the input area right above the media preview.
If required, you can exclude or delete posts from the campaign. All you need to hit the exclude/delete button at the bottom.
2.) Settings Section: You can manage post rules such as posting frequency, timezone, publish time, pages, Instagram, FB groups, start date, and end date.
Protip: You can select mulitple Fb Pages, Instagram, Fb Groups and publish to mutiple pages from a single campaign.
11. Once you enter the post captions and post settings, You can Save it. Your First Post Randomizer campaign is now live!
Note: You can toggle the switch to enable/disable the campaign.
Your groups must give access to the Marketing Master App in its settings.
1. To do this, go to your Manage Group → Group Settings → Apps
2. then click "Add Apps"
3.Then search for “Marketing Master” → and click "Marketing Master" icon
4. Click "Add"
1. Click Facebook & Instagram on the Navigation Pane and Select Post Randomizer
2. Go to the post randomizer campaign and click on the Analytics Icon
3. Once you click, it will generate your report (It may take a few seconds)
4. In the report, you can see that 4 posts have been published in the specified timeframes.
The world of live video streaming is becoming increasingly popular. In fact, many companies are using it to overcome physical limitations and help improve their marketing and operations.
We all remember when people would use webcams to chat with others or engage on social media. Well, times have changed! More and more small businesses, startups, and enterprise companies are turning towards this new form of communication as an effective way to reach out directly through platforms like Facebook Live.
Which offers interactive ways for audiences, around the globe to connect with brands.
Benefits of Facebook Live for Business
💠Access to the world’s largest online audiences through a platform they already use every day.
💠Unique features for audience engagement, such as real-time commenting and Live Reactions that allow hosts and viewers to interact.
💠A flexible platform for either internal or external business use.
💠Built-in analytics capabilities to track video performance.
💠The ability to boost live videos as paid ads to reach even more viewers. (Only available to few)
Prerequisites: You must have your pre-rocorded videos available on a Google Drive folder and shared with Pro Elkan.
1. Click Facebook & Instagram on the Navigation Pane and Select Livestream
2.As mentioned above, You need to upload videos on a Google Drive folder and share with Pro Elkan.
Let's divide the setup into 3 parts: Google Drive Data Sources, Import Video from Media Source and Create New Livestream
Part 1 : Importing Google Drive Data Sources
3.Click on Google Drive Data Sources > Create New Media Source
4.Next, you'll need to Enter a source name
5.Go to your Google Drive Folder and Grant Editor Access to fbmm-google-int@fb-marketing-master.iam.gserviceaccount.com
6.Enter your Google Drive Folder URL
7.Your Media Source Has Been Successfully Imported!
Part 2: Import Video from Media Source
8.Go to Imported Videos Tab and Click Import New Video
9.Select the Media Source Folder > Select Video and press OK
Part 3: Create New Livestream
10.Go to the My Streams tab and click on Create New Livestream
11. In the next step, Enter a Stream Name and Select the Video
12. Select the Stream Destination where you want to stream the video. You can live stream to personal Facebook profiles, Facebook Business Pages, and Facebook Groups through Pro Elkan Livestream.
13. Define Title and Description for Facebook Post
14.Select the Publishing time (You can also schedule it by selecting Later) and Click Next
15.Now, the streaming is getting ready and you may see Pending in status and it'll Live in a few seconds.
1. Congratulations, Your video is now LIVE 🥳
You can Livestream your video to any destination which accepts RTMP. All you need is RTMP server URL and Stream Key.
1. Go to the Custom Streams tab and click on Create New Custom Stream
3. Enter Stream Name > Enter Stream Server URL and Enter Stream Key and Press Submit
Protip: Facebook also provides custom RTMP options to livestream.
Your groups must give access to the Marketing Master App in its settings.
1. To do this, go to your Manage Group → Group Settings → Apps
3. You'll see a button to Add A New Facebook Account. Please click on it and press Continue with Facebook
3. Then search for “Marketing Master” → and click "Marketing Master" icon
4.Click "Add"
Facebook ads are an excellent way of getting your product to show up in front of 2 billion Facebook users.
But not all people who exist on the internet care about what you're selling! Facebook's ad targeting lets you filter down the world so that only interested people will see your advert. This means less wasted money on advertisers.
When you create Facebook ad campaigns and when you use interest targeting in ad set level, facebook only suggests limited similar results.
Facebook Interest Finder is a tool that searches hidden interests that are available on Facebook. Anyone can use these hidden interests to improve ad targeting and overall performance.
1. Click Facebook & Instagram on the Navigation Pane and Select Interest Finder
2. Enter your Interest in the input box and press the Search button
3. You can see the search results below. It includes Interest, Audience size, Path, and Category.
4. You can select the Interests and Export in Xlsx, CSV, and TXT format.
5. You can also copy the interests and paste them to Facebook Ads Manager.
Pro Elkan Livechat allows you to manage all your social media conversations through a single dashboard. You can connect your social media accounts and start managing conversations from a single place.
You can also send Files, Images, and videos in Pro Elkan Livechat.
In Pro Elkan Livechat, we also provide Chatbot Flow Integration to reduce human efforts. You can create Chatbot Flow for all general queries and initiate the flow when someone has similar queries.
1. Select Facebook & Instagram on the Navigation Pane and click on Live Chat
2. Select your Facebook Page or Instagram Business Account
3. In the chatbox, You can select any chat and start the conversation
4. You can send files/images/videos by clicking on the attachment button.
Note: Live Chat Messages can only send to subscribers who messaged your page in the last 7 days.
1. Select the chat and click on the Tools button at right
2. Select your chatbot flow and then select the flow message
4. Once you click OK, the flow will be triggered automatically and the message will be sent.
You can pause or resume Chatbot flow for any individual user. All you need to follow the steps below:
1. Select the chat > Click on the user's profile picture
2. You can see two buttons to Pause or Resume Bot. Press the Pause button to Pause the Bot for the individual user
3.You can repeat the same steps to resume the bot
Any chatbot flow will not be triggered until it's resumed.
Contact tag or subscriber tag is very useful to identify and segment your subscribers based on their behaviors.
Prerequisite: You must have Tag created within Contact Tags Section.
1. Select the chat > Click on the user's profile picture
2. Go to Subscriber Tag/Label > Select the Tag
3.It'll be saved automatically
4.You can repeat the same steps to remove the tag
1. Click Facebook & Instagram on the Navigation Pane and Select Subscribers
3. Select your Facebook or Instagram Page
4. Now you can see the graphs and subscribers cards. You can also see the trends with the help of graphs and plan activities to increase subscribers.
You can also see all the subscribers individually and filter them as per your preference.
1. Go to the Subscribers List tab
2.Now, you can see the subscribers individually.
3. Click on the Filter Subscribers button
4. Now you can create your Filter rule to segment the subscribers
5. Your Filtered list has been generated. You can have a look or download the list
You can use bulk actions to perform some predefined actions for many subscribers.
Pro Elkan Subscribers Bulk Actions includes:
💠Delete Subscribers
💠Add A Tag
💠Remove A Tag
💠Add To Chat Sequence
💠Remove From Chat Sequence
Let's try "Add A Tag" bulk action
Prerequisite: You must have Tag created within Contact Tags Section.
1. Select subscribers > Click on the Bulk Actions button
2. Select "Add A Tag" action > Select the Tag > Click Apply
Congrats, Your Bulk Actions have successfully been completed.
1. Go to the Subscribers List tab
2. Filter subscribers if required > Click Export Subscribers to CSV Button
3. Enter a Filename and press OK
4.Your export process has started
5. Now, click on Downloadable CSVs and download the exported file.
The Pro Elkan Growth Tools will help you get the most out of your messenger marketing by enabling you to create custom tools for use on your websites
Pro Elkan generates the codes that you can embed in your site, page, or form to connect to customers.
These are the following growth tools:
💠Check-Box Plugin
💠Send to Messenger
💠Messenger Link
💠2-Way Chat Plugin
The Checkbox plugin allows you to display a check box on your website that will allow users to opt-in and receive messages from your bot in Messenger. If they are currently logged into Facebook, their profile photo and name will be displayed next to the checkbox below it; If the person is not logged in to Facebook or wants to log in as a different user, they can authenticate.
For example, you could add the plugin on your eCommerce website, where you want to send receipts and order updates to the user.
1. Click Facebook & Instagram on the Navigation Pane and Select Growth Tools
2. Select your Facebook or Instagram Page
3. Click on Add New Growth Tool > Check-box Plugin
4. Enter Name and Select Chatbot Flow > Enter Website URL and other details
In case of any doubts, Please follow the table below:
Parameter
Description
Enter Your Growth Tool Name
Provide a name for your tool.
Messenger Confirmation Message
Select the messenger flow to use. You can also create a new flow or edit an existing flow, here.
Enter Domain Where You Will Use This Growth Tool
Enter a valid domain in the https://domain.com format. This will help in whitelisting the domain name.
Reference
Provide the unique reference for processing the growth tool by Facebook bots. It also serves as an ID, that you can use for tracking later.
Select Label
Select the label to be applied to the users from this conversation.
Select language
Select the language to be used for the checkbox.
Plugin Skin
Select the theme for the plugin from Dark or Light.
Center Align
Enable this to align the plugin in the center of the messenger.
Plugin Size
Select the display size of the plug-in from Small, Medium, Large, or Extra Large.
Redirect To Website After Submit?
Select this option to redirect the user to a website after they submit the form.
Enter Website
Enter the website for redirecting the user in the https://domain.com format.
Enter Your Checkbox Validation Error Message
Define a message to be displayed in case of an error.
5. Click Next > Copy Embed Code to use on your website.
6.Your checkbox plugin is now live 🥳
Note: You can edit or delete the check-box from Growth Tools Page.
m.me is a shortened URL service that redirects people to a person, page, or conversation in messenger. It can be used on your website, email newsletter, and more!
1. Click Facebook & Instagram on the Navigation Pane and Select Growth Tools
2. Select your Facebook or Instagram Page
3.Click on Add New Growth Tool > Messenger Link (M.me)
4.Enter Name and Select Chatbot Flow and other details
Parameter
Description
Enter Your Growth Tool Name
Provide a name for your tool.
Messenger Confirmation Message
Select the messenger flow to use. You can also create a new flow or edit an existing flow, here.
Reference
Provide the unique reference for processing the growth tool by Facebook bots. It also serves as an ID, that you can use for tracking later.
Select Label
Select the label to be applied to the users from this conversation.
Add Button
Select this option to add a button to the plugin.
Button Text
Enter the text to be displayed as the button name.
Button Size
Select the size of the button from Small, Medium, Large, or Extra Large.
5. Click Next > You'll get an embed code and a QR code.
6.Copy Embed Code to use on your website, email newsletter, or anywhere else.
7.Click on Finish to save your changes.
The "Send to Messenger" plugin triggers an authentication event to your webhook. When you pass in data, the entire user and transaction is tied to this event. With this information, you can link it with users on your back-end.
The first time a person clicks on this button, they will be prompted with a confirmation popup.
1. Select Facebook & Instagram on the Navigation Pane
2. Click on the Import Social Media option
3. Click Facebook & Instagram on the Navigation Pane and Select Growth Tools
4. Select your Facebook or Instagram Page
3. Click on Add New Growth Tool > Send to Messenger
4.Enter Name and Select Chatbot Flow and other details
Parameter
Description
Enter Your Growth Tool Name
Provide a name for your tool.
Messenger Confirmation Message
Select the messenger flow to use. You can also create a new flow or edit an existing flow, here.
Enter Domain Where You Will Use This Growth Tool
Enter a valid domain in the https://domain.com format.
This will help in whitelisting the domain name.
Reference
Provide the unique reference for processing the growth tool by Facebook bots. It also serves as an ID, that you can use for tracking later.
Select Label
Select the label to be applied to the users from this conversation.
Select language
Select the language to be used for Send to Messenger Plugin.
Select Your Call To Action:
Select a Call to Action from 15+ predefined CTA's
Plugin Skin
Select the theme for the plugin from Blue or White.
Plugin Size
Select the display size of the plug-in from Standard, Large, or Extra Large.
Redirect To Website After Submit?
Select this option to redirect the user to a website after they submit the form.
Define a message to be displayed on successful submission.
Button Test
Enter the text to be displayed as the button name.
Button Redirect Url
Enter the website for redirecting the user when they click the button, in the https://domain.com format.
Button format
Select the colors to define the button, for:
-Background
-Text
-Button Hover
-Text Hover
5. Click Next > You'll get an embed code.
6.Copy Embed Code to use on your website.
7.Click on Submit to save your changes.
The Chat Plugin for Messenger integrates this experience into Custom websites, WordPress, Shopify, and other content management systems.
The Chat Plugin for Messenger integrates this experience into Custom websites, WordPress, Shopify, and other content management systems.
1. Click Facebook & Instagram on the Navigation Pane and Select Growth Tools
2. Select your Facebook or Instagram Page
3. Click on Add New Growth Tool > 2-Way Chat Plugin
4. Enter Name and Select Chatbot Flow and other details
In case of any doubts, Please follow the table below:
Enter Your Growth Tool Name
Provide a name for your tool.
Messenger Confirmation Message
Select the messenger flow to use. You can also create a new flow or edit an existing flow, here.
Enter Domain Where You Will Use This Growth Tool
Enter a valid domain in the https://domain.com format.
This will help in whitelisting the domain name.
Reference
Provide the unique reference for processing the growth tool by Facebook bots. It also serves as an ID, that you can use for tracking later.
Select Label
Select the label to be applied to the users from this conversation.
Select language
Select the language to be used for Chat Plugin.
Do Not Show If Not Logged In
Select this to hide the plugin when the user is not logged in.
Delay Time Before Chat Widgets Shows:
Enter a preferred delay before it appears
Chat Loading Mode:
Select the chat loading mode from:
-Hide
-Show
-Fade
Chat Theme Color
Select the theme color for the chat.
Greeting text if not logged in to Facebook
Enter the custom message for greeting the users when they are not logged in to Facebook.
Greeting text if logged in to Facebook
Enter the custom message for greeting the users when they are logged in to Facebook.
5. Click Next > You'll get an embed code and WordPress Plugin.
6.Copy Embed Code to use on your website.
7.Click on Finish to save your changes.
Chat Broadcasts are designed to help people and businesses connect effectively through Messenger, resulting in meaningful outcomes.
Although, the Messenger Platform has usage policies.
The policies are designed to encourage businesses and developers to:
Respond to customers in a timely fashion when they reach out
Share important updates that are personally relevant to their customers
Businesses will have up to 24 hours to respond to a user. Messages sent within the 24 hour window may contain promotional content. Read more about the policy
However, You can send them non-promotional material, like to inform them about new updates and important notifications.
These messages can be sent at any time whether your subscriber is online or not. For this, you can configure Chat Broadcasts.
1. Click Facebook & Instagram on the Navigation Pane and Select Chat Broadcast
2. Select your Facebook or Instagram Page
3. Click on Create New Broadcast
4. Enter Name, Select Chatbot Flow, Messenger Tag, OTN token, and other details.
In case of any doubts, Please follow the table below:
Parameter
Description
Enter your Messenger Broadcast Name
Provide a name for your broadcast
Messenger Broadcast's Flow
Select a flow from the list. You can also create a new flow from here.
Use OTN Token?
Select OTN Token If you want to send one follow-up message after the 24-hour messaging window has ended.
Messenger Tag
Read about Messenger Tags Here
Schedule This Broadcast?
Enable this to schedule the broadcast. Select the date first, and then the time.
Match Type
Use this to add rules for selecting the subscribers for sending messages. You can define rules for Tags, Gender, Date Subscribed, Subscriber Last Interaction, Referrer, or Language.
5.Once configured, click the Launch Your Messenger Broadcast button.
6.On the confirmation box, click YES.
7.🥳 Woohoo... Your first chat broadcast campaign is sent successfully.
The One-Time Notification allows you to send a single message per user request outside the 24-hour window. So if a user requests to get a message for a certain goal, you can send them a promotional message outside the 24-hour window.
The token can only be used once and will expire within 1 year of creation.
1. Click Facebook & Instagram on the Navigation Pane and Select Chat Broadcast
2. Click on the Import Social Media option
2. Select your Facebook or Instagram Page
3.Click on Create New Broadcast
4.Enter Name, > Select Chat Flow
5.Select Use OTN Token from the dropdown menu and select OTN
6.You can see the Subscribers count for the same OTN broadcast.
7. Once configured, click the Launch Your Messenger Broadcast button.
8.On the confirmation box, click YES.
9.🥳 Woohoo... Your first chat OTN broadcast campaign is sent successfully.
The Messenger sequence feature allows you to configure conversational messages for your customers. You can specify rules to trigger Messengers based on their replies and opt-in or opt-out of conversations using this.
1. Click Facebook & Instagram on the Navigation Pane and Select Chat Sequence
2. Select Your Page and Click on Create New Messenger Sequence button
3. Now you can see the Sequence configuration section.
1.Provide a name for your sequence in the Enter your Chat Sequence Message Name Here field.
2.Select the time interval at which you want to trigger messages. You can choose from Minute, Hour, Day, Week, or Month options.
3.From the Select, Your Flow list, choose the messenger flow that you want to use for this sequence. You can also add a new flow or edit an existing flow here.
4.Choose the Postback ID for sending a postback message.
5.From the Messenger Tag list, choose the tag to be used for the sequence. (It's optional) Read about Messenger Tags Here
6.Click the + icon to add the next message in the sequence and repeat the steps for the sequential message.
7.Once the above steps are done, click the Go to Next Step button.
8.Enter a name for the chat sequence and Click Show Advanced Settings.
9.Here, define the rules for triggering the messages, as:
-Match Type: Select the condition for the rule from Any or All.
-Select the filter for the rule to be applied from Tags.
-Click Add Rule to define multiple rules.
For example, if you don’t want to send Messages to subscribers who are tagged as "Paid Customers".
10.In the Remove Subscriber To Chat Sequence When area, define rules for removing the customer from the Messenger trigger using:
-Match Type: Select the condition for the rule from Any or All.
-Select the filter for the rule to be applied from Tags.
-Click Add Rule to define multiple rules.
11.Click the Save Chat Sequence button to save your changes.
4. Your Messenger Chat sequence is successfully created and you can see it in the list.
You can edit or delete the Chat sequence using the corresponding icons in the Actions column, as shown in the following figure.
The Messenger Platform allows you to open a Webview, which loads web pages inside of Messenger.
This allows you to offer more of an experience with features that are difficult to do in a message bubble, like picking products or appointments.
The Pro Elkan application lets you quickly design the Messenger webview too!
1. Click Facebook & Instagram on the Navigation Pane and Select Messenger Webview
3. Select your Page and Click Create New Webview Form
3. Now you can see the configuration section
4. Please add relevant details such as Form Name, Select Tag/Label, Form Title, Select Messenger Flow and Select Messenger Flow.
In case of any doubts, Please follow the table below:
Parameter
Description
Form Name
Provide a form name.
Form Title
Provide a name for the form title.
Facebook Pixel ID (Optional)
Provide your Facebook pixel ID. You can find this in the Ads Manager on your Facebook Business profile.
Select Tag/Label To Associate Subscriber
Select the tag/label that you want to assign to the customers
Select Messenger Flow used to reply after subscriber submits data.
Select the messenger flow that you want to use for replying to customers when they submit a request. You can also create a new flow or edit an existing messenger flow here.
NOTE: Messenger flow Reply will only work when the Webview form is opened using Messenger Button.
5. Create a form using the powerful drag and drop builder.
The design elements available here are Header, Paragraph, Text Field, Text Area, Select, Radio Group, Checkbox Group, Button, Date Field, and #Number.
You can quickly design your forms and views using these elements.
NOTE: You can also use the options in the elements to restrict access for elements. For example, if you do not want your customers to change the date field, you can restrict it to the Admin role.
6. Click the SAVE button at the right bottom.
7.Scroll to the top and click the Go Back button
8.Here you can see the webview form in the list.
9.You can see the Reports for all the customers who submit information on the Webview form using the View Data button.
Messenger's persistent menu is a feature that allows you to have an always-on user interface element inside conversations.
This is how you can help people discover and access the core functionality of your Messenger bot at any point in the conversation.
1. Click Facebook & Instagram on the Navigation Pane and select Persistent Menu
2.Select Your Page
3. Use the Select a Language list to choose the messenger language.
4.To prevent users from typing messages on the messenger, enable the Do Not Allow User To Type Message? option.
5.Select the Messenger menus to configure the flows that you have created or redirect users to a website. You can add multiple sub-menus as per your requirements.
6.Click Launch Menu to activate the persistent menu on your messenger.
Protip: You can add your messenger webview form in persitent menu.
Welcome messages are a great way to help your business onboard new customers. For instance, a chatbot welcome message can help you engage the visitors to your online store. It is an excellent way to attract attention and engage with website visitors. Not only can a chatbot greet them and ask questions, but also gather valuable feedback.
1. Click Facebook & Instagram on the Navigation Pane and select Welcome Message
3. Select Your Page > Select Language > Enter your Welcome Message Here.
NOTE: The message must be limited to 160 characters.
3. Once done, click the Launch Welcome Message to enable the welcome message on your messenger.
Ice Breakers provide a way for users to start a conversation with a business with a list of frequently asked questions.
1. Click Facebook & Instagram on the Navigation Pane and select Ice Breakers (FAQs)
2. Select Your Page > Enter Questions and Select respective Messenger Flow
3.Add multiple questions by clicking the "+" icon.
4.Once done, click the Launch Ice Breaker to enable the Ice Breakers on your messenger.
The Facebook chatbot includes a "Get Started" button on the welcome screen, which starts a conversation with your Messenger bot when it is tapped.
By default, when a user taps the Get Started button, a message 'get started' is posted into the conversation, and your bot is ten granted permission to send messages. With Pro Elkan, you can customize the message and use a messenger flow that will be used for the configuration.
1. Click Facebook & Instagram on the Navigation Pane and select Get Started
2. Select Your Page
3.Select Chatbot flow. It'll trigger when someone taps the get started button on messenger.
4.Once done, click the Launch Get Started to enable the Get Started Button on your messenger.
4. In the next step, Facebook will ask for your confirmation. Please Continue with the steps until the account is imported within Pro Elkan.
5. Once the import is successful, You can see your business pages added to Pro Elkan.
Another way to enable the "Get-started" feature is by using Chatbot flow triggers.
Simply create a "Trigger" element and select the "Get Started" option.
Keywords are basically words/terms entered by users on Public posts or Private Messages. When a user messages, Pro Elkan can automatically reply to the private messages.
All you need to add specific keywords in Pro Elkan Keywords and connect them with the respective chatbot flow.
Prerequisite: Create a Chatbot Flow within Flow Builder and add a keyword based trigger.
1. Click Facebook & Instagram on the Navigation Pane and select Keywords
2. Select Your Page
3.Click on Create New Keyword - It'll ask you to create a chatbot flow and select a keyword-based trigger. Please follow the steps:
4. Go back to the Keywords page and here you can see the recently created keyword and chatbot flow.
5. Now, You can add multiple keywords trigger to the same flow.
Protip: You can use keywords section to add or remove keywords from the existing chatbot flows. Also, you can disable keyword from here.
Chatbot Defaults is just a Default Reply for Messenger and Instagram Story Mentions.
1. Click Facebook & Instagram on the Navigation Pane and select Chatbot Defaults
2. Select Your Page
3.Select Chat Flow to be used as Default Reply
4.Click on Save Chatbot Defaults
1. Click Facebook & Instagram on the Navigation Pane and select Chatbot Defaults
2. Select Instagram Account - You'll need to allow Massages access to 3rd Party Tools.
3. Select Chat Flow to be used as Default Reply
4.Click on Save Chatbot Defaults.
Your default replies are now active. You can disable it anytime.
Pro Elkan chatbot builder has many prebuilt chatbot templates for local businesses. Anyone can directly use the templates to build their chatbot flow.
1. Click Facebook & Instagram on the Navigation Pane and Select Chat Flow Builder
3. Select your Page and Click on Templates
3. Select your preferred template and Click Use this template
4.Enter Your Templated Flow's Name and click OK
5.Your chatbot flow is ready > You can edit the flow, messages as per your requirement and start using it.
1. Click Facebook & Instagram on the Navigation Pane and Select Chat Flow Builder
2. Select your Page > Bot Sheets > Import New Google Sheet
3. Go to Google Sheets > Create a New Sheet > Grant Editor access to fbmm-google-int@fb-marketing-master.iam.gserviceaccount.com
4. Copy Google Sheet URL > paste copied URL and click OK
5.It may take a few seconds to import the sheet.
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